FAQ

Go to the sign-up page, enter your basic details, and confirm your email. Use accurate information (especially your legal name and address), because those details must match your verification documents later if you choose to redeem prizes. After registration, you can access the lobby, claim available promotions, and start playing with Gold Coins for fun. If you plan to use Sweeps Coins and eventually redeem, completing verification early can help you avoid delays later. If you run into account creation issues (like email links not arriving), check your spam folder and ensure you’re using an email address you can access on your phone and desktop.

New players can receive a sign-up offer of 2,000 Gold Coins + 1.2 Sweeps Coins. This is a no-deposit style welcome reward in the sweepstakes format, meaning it’s credited for creating an account (and meeting any required account checks). Sweeps Coins generally require 1x playthrough before they become eligible for redemption. Gold Coins are for entertainment value and can be used across the games without redemption. Bonus terms can change, so it’s smart to confirm the current offer on the promotions page before planning your first session.

In most cases, the sign-up reward is applied automatically rather than requiring a code. If RadPoker Casino runs a limited-time promo with a code, it will typically appear in your promotions area or be shared through official channels. If you see a code box during registration or checkout, make sure you enter the code exactly as shown (including capitalization) and apply it before finalizing. If the bonus doesn’t appear, log out and back in once, then re-check your wallet or promotions section.

RadPoker Casino uses a dual-currency system: Gold Coins are for fun play. You can use them to enjoy games and learn strategies without focusing on redemptions. Sweeps Coins are the currency tied to prize redemptions. You can use SC on eligible games, and once the SC have met the playthrough requirement, they may become redeemable (subject to verification and eligibility rules). A common reference point is 1 SC = $1.00 USD for redemption value. If you want more background, check the site’s Sweepstakes Casino guide for how this model works and why it’s different from a traditional real-money casino.

Most Sweeps Coin bonuses at RadPoker Casino come with a simple requirement: 1x playthrough on Sweeps Coins. That means you need to wager the bonus SC once before those coins can move into a redeemable status. Example: If you receive 1.2 SC as a bonus, you typically need to wager 1.2 SC total across eligible games. After that, those SC may be considered played through (as long as your account meets eligibility requirements and you complete verification before redemption). In many cases, all game types contribute 100% to this requirement, including poker, slots, and table-style games.

RadPoker Casino commonly offers a daily login reward of 1,000 Gold Coins + 0.2 Sweeps Coins, available once every 24 hours. This is usually a manual claim—meaning you must log in and tap the claim button in the wallet or promotions area. If you forget to claim, you generally can’t “stack” missed days, so setting a quick daily reminder can pay off. The Sweeps Coins portion typically follows the same 1x playthrough rule as other SC bonuses.

RadPoker Casino supports Visa and MasterCard for coin purchases. The primary currency listed is USD. If a transaction fails, the most common fixes are: verifying your billing address matches your card profile, ensuring your card allows online transactions, and contacting your bank to remove security holds. Also make sure you’re not running a VPN that could trigger location or fraud checks.

To redeem prizes, you’ll generally need: You must meet the minimum redemption threshold, which is commonly 20 Sweeps Coins. Your SC must be played through (often 1x) so it becomes redeemable. Your account must be verified (KYC). RadPoker Casino typically does not charge redemption fees. Processing times can vary depending on verification status and payment method. If your redemption is pending longer than expected, it usually means documents need review or your account details need a quick confirmation.

Yes. KYC is required before any redemption can be processed. This is standard for platforms that handle prize redemptions and helps protect players from fraud, chargebacks, and account takeovers. Verification commonly includes confirming your identity and address. Submit clear photos, avoid cropped images, and ensure your information matches what you entered during sign-up. If anything changed (like a new address), update your profile first so your documents match. Completing KYC early is one of the best ways to keep redemptions smooth later.

Yes. RadPoker Casino is designed to work on mobile devices, so you can jump into poker or spins from your phone or tablet. For the best experience, keep your browser updated, close unused tabs (to free memory), and use a stable Wi-Fi or strong cellular connection—especially during longer poker sessions. If the lobby feels slow, a quick refresh or clearing cached site data often helps.

RadPoker Casino offers a broad catalog powered by multiple studios, including Bgaming (Softswiss), Booming Games, Dragon Gaming, Fugaso, Iconic21, KA Gaming, Mancala Gaming, Platipus, Rival Gaming, Turbo Games, and Vivo Gaming. Expect variety across slots, table-style titles, and poker-forward options—one of the standout features for players who want more than a slots-only experience. Game availability can vary by location due to rules and eligibility restrictions.

RadPoker Casino follows eligibility rules that can restrict play and/or redemptions in certain locations. Public summaries commonly note restrictions for players in California, Connecticut, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York, and restrictions in Quebec (Canada). Because location rules can change, always confirm eligibility inside your account or within the official terms before you purchase coins or plan a redemption. If you’re traveling, your access can also change based on your current location.

You can reach support by email at support@radpoker.com, and live chat may be available on-site. For faster help, include: the email on your account, a short description of the issue, what device/browser you’re using, and any relevant screenshots (especially for payment errors or missing bonus claims). If your concern is about verification, mention whether you already submitted documents and the date you submitted them. You can also browse helpful platform tips and updates in the Help Center if you want a quick self-serve option.