Support

Whether you’re setting up your account, checking a redemption, or trying to get back into a game without missing a beat, RadPoker Casino support is built to keep you moving. You’ll find quick, friendly help that feels personal—no confusing runaround, no getting stuck in a loop.

Live Chat Help When You Need It Most

Live chat is the fastest way to sort things out, especially if you’re in the middle of a session and want a real-time solution. Expect replies in just a few minutes during peak times, and even faster when traffic is light. It’s ideal for time-sensitive questions like login issues, verification status, or figuring out where a feature lives in the lobby.

Email Support for Detailed Requests

If your question needs screenshots, extra context, or a paper trail (like transaction or verification details), email is the way to go. Reach the team at support@radpoker.com. Typical response time is within 24 hours, and often sooner. This channel works best for more complex topics like account reviews, purchase questions, or redemption-related follow-ups.

No Phone Support? Here’s the Faster Alternative

RadPoker Casino doesn’t currently offer phone support. The upside: live chat and email are structured to resolve issues quickly without transfers or long hold times—so you can get a clear answer and get back to your games.

Help Center-Style Answers Without Waiting

Many common questions can be handled instantly without contacting support—perfect when you just want a quick confirmation and want to keep playing. Topics players usually find answers for include:

Bonuses and how GC/SC balances work, daily rewards, verification (KYC), redemption basics, and general account troubleshooting. If you’re new, it also helps to review the welcome offer details—2,000 Gold Coins + 1.2 Sweeps Coins—and how playthrough applies before SC becomes redeemable. You can also reference our RadPoker Casino review for a broader overview of features and gameplay.

Real Help From People Who Know the Games

The support team isn’t there to paste generic responses—they’re used to solving real player issues tied to gameplay, coins, and platform rules. That includes questions around Sweeps Coins playthrough (1x), inactivity timelines, restricted locations, and why verification is required before redemptions can be processed.

If your question touches a specific title, it helps to mention the game name and what happened (bonus round not triggering, spins not crediting, disconnection, etc.). For example, if you’re playing Flying Colors Slots or Opera Night Slots, telling support the time of the issue and device/browser can speed up the fix.

The Smoothest Way to Get a Fast Resolution

To get help even quicker, include: the email on your account, a short description of the issue, and any relevant screenshots or error messages. If it’s payment-related, add the date/time and the last four digits (if applicable). If it’s gameplay-related, add the game title and what you expected to happen.

When you’re ready, open live chat for rapid answers—or email support@radpoker.com for anything that needs deeper review—and you’ll have a clear path forward without slowing your momentum.